You don’t have to be in Miami or even in business
to benefit from his advice:
"Sorry Seems To Be The Hardest
"It’s a sad, sad
And it’s getting more and more absurd"
When you’ve offended, upset, angered, or hurt someone, and you give a crap,
You don’t say:
 I never meant to offend, upset, anger, or hurt you.(what you meant to do is meaningless);
 Can’t you take a joke?
 I’m sorry that you feel that way. (i.e., this is your problem)
 It wasn’t my intent to offend, upset, anger, or hurt you. (your intention
 Call me when you’re ready to talk. (i.e. when you get over this, I’m here)
You do say:
 I’m sorry.
 I’m really sorry.
 I’m very sorry I offended, upset, anger, or hurt you, how can I fix this?
 If true: "I’m sorry, this relationship is important
to me, you are important to me, I want to fix this now, and I’m going to do
everything I can to fix it."
How many times do you say sorry?
Once by e-mail or phone, then again if it doesn’t work. The third time is in
writing, by hand.
Last, last thing:
If there is something you can do to "fix it," beyond the
"sorry," do it, now.